A Heartwarming Journey with Vietnam Airlines: Exceptional Care for My Mother
My mother struggles with a leg condition, making walking difficult. Arriving at the vast Tan Son Nhat Airport Terminal 3, she found it overwhelming and challenging to navigate. However, the ground staff we encountered during check-in were incredibly enthusiastic and helpful.
Unwavering Support from Check-in to Boarding
One particularly remarkable young man went above and beyond. He patiently pushed my mother's wheelchair, accompanying us for a significant portion of the journey across the expansive terminal, all the way from the check-in counters to the aircraft gate. He carefully assisted her with each step, ensuring her comfort and safety.
Seamless Transition and Thoughtful Service in Hue
Upon our arrival in Hue, a pleasant surprise awaited us. A dedicated airport staff member was already there to greet my mother at the jet bridge. This level of personalized service was unexpected, as I usually travel alone and don't always pay close attention to airline services. It truly highlighted Vietnam Airlines' commitment to passenger well-being.
Credit: Vanquantr (Sharing good and beautiful experiences)
