VinFast Changes Roadside Assistance: Towing Replaces Mobile Charging for Empty Batteries

VinFast Changes Roadside Assistance: Towing Replaces Mobile Charging for Empty Batteries



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VinFast Updates Roadside Assistance for Empty Battery Situations

New Approach to Assisting Drivers

Starting June 6th, 2025, VinFast is evolving its roadside assistance strategy, transitioning to Roadside Assistance by Towing (RSA) in place of the Mobile Charging service previously offered.

Cost-Free Assistance for VinFast Owners

VinFast will cover the expenses associated with this RSA service. This applies to all privately-owned VinFast electric vehicles. Please note that this policy does not extend to electric vehicles owned by GSM or other transportation partners.

How RSA Works

In situations where your vehicle runs out of battery power during a journey, the RSA service will be activated to tow your vehicle to the nearest charging station or your home, whichever is closer.

Refining the Customer Experience

The Mobile Charging service, which provided emergency assistance via mobile charging vehicles for drivers experiencing depleted batteries, was originally launched in 2022. This service played a key role in enhancing the user experience during the early stages of electric vehicle adoption. This adjustment seeks to optimize operational efficiency and ensure prompt, safe assistance to customers in emergency situations.

Need Help? Contact Us!

For any questions or concerns, please contact the VinFast Customer Care Center at 1900 23 23 89 for assistance.

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